Privacy Policy

Life and Little Moments Operated by sole trader: Sheryl Clark: Last updated: 10 September 2026

1. Introduction

Life and Little Moments is committed to protecting your privacy and handling your personal information safely, respectfully, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights as a user of our website and befriending service.

2. Information We Collect

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Contact form messages

  • Enquiry or booking details

  • Any information you choose to share about support needs or preferences

Information collected automatically (Squarespace)

Our website provider (Squarespace) automatically collects basic technical information to keep the site secure and functioning properly:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies (see Section 10)

This information is anonymous and used only for website functionality and security.

Information collected during service delivery (if you become a client)

  • Emergency contact details

  • Session notes (brief, factual records)

  • Payment records and invoices

We only collect information necessary to provide safe, effective befriending services.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide befriending and social support services

  • Manage communication and scheduling

  • Maintain safety during sessions

  • Process payments and issue invoices

  • Improve our website and user experience

  • Meet legal or safeguarding obligations

We do not use your information for marketing unless you explicitly opt in.

4. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Consent – when you voluntarily provide information

  • Contract – to deliver services you request

  • Legal obligation – safeguarding, emergencies, or financial record‑keeping

  • Legitimate interests – ensuring safe, effective service delivery and website functionality

5. How Your Information Is Stored

Your information is stored securely:

  • Digital files are password‑protected

  • Paper files (if used) are kept in locked storage

  • Access is restricted to authorised personnel only

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

6. How Long We Keep Your Information

We retain information only for as long as necessary:

  • Client records: up to 6 years

  • Payment records: 6 years (HMRC requirement)

  • Safeguarding records: as required by law

  • Website enquiries: up to 12 months, unless they become active clients

After this period, information is securely deleted or destroyed.

7. Sharing Your Information

We do not share your information with third parties unless:

  • You give explicit consent

  • There is a safeguarding concern

  • There is a risk of harm to you or someone else

  • It is required by law (e.g., police, social work, medical professionals)

  • A service provider (e.g., payment processor or website host) needs limited access to operate securely

We will inform you wherever possible before sharing information.

8. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (unless required by law)

  • Withdraw consent at any time

  • Request a copy of your information

  • Restrict or object to certain types of processing

  • Make a complaint to the Information Commissioner’s Office (ICO)

We will respond to all requests within 30 days.

9. Children & Vulnerable Individuals

As a befriending service, we may work with vulnerable adults or young people. We only collect information necessary for safety and service delivery, and we handle all information with heightened confidentiality.

10. Cookies & Website Tracking

Our website may use cookies to:

  • Improve functionality

  • Analyse website traffic

  • Enhance user experience

You can disable cookies through your browser settings at any time.

Squarespace may also collect anonymous usage data. Their privacy policy applies to these features.

11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

12. Contact Details

If you have questions about this Privacy Policy or how your data is handled, please contact:

Life and Little MomentsEmail:info@lifeandlittlemoments.co.ukAddress: Your virtual office address

13. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date.