Life and Little Moments Befriending Service
Introduction
These Terms and Conditions govern the use of the Life and Little Moments Befriending Service. By accessing or using the service, you agree to be bound by these Terms and Conditions. Please read them carefully before entering into any agreement.
2. Nature of the Service
Life and Little Moments provides social support and companionship. This service is non-clinical, non-medical, it is designed to promote wellbeing, confidence, independence, and meaningful connection.
2.1 Services Included
Social interaction and friendly conversation
Support accessing community spaces (cafés, shops, parks, groups)
Shared activities such as walking, reading, crafting, or outings
Encouragement, motivation, and confidence-building
Light social support during shopping trips
Online social contact and check-ins
Support to enjoy everyday experiences
2.2 Services Not Included
Personal care
Medication administration
Cleaning or domestic tasks
DIY or home maintenance
Taxi or transport services
Car trips unrelated to befriending activity
3. Car journeys
Car journeys are only provided when the destination is directly relevant to the befriending activity.
3.1 Travel and Mileage
Mileage may be charged at 50p per mile, unless otherwise agreed.
4. Eligibility
Clients must:
Be aged 18 or over (unless otherwise agreed)
Be able to engage safely in social activities
Provide accurate information relevant to their support needs (subject to two references)
5.Fees and Payment
5.1 Pricing
Face-to-face befriending: £27 per hour (minimum hour per week. £13 for each additional 0.5hrs)
Online befriending: £27 per hour (minimum 1 hour per week)
Suggested minimum 6-week block for all services
5.2 Payment Terms
First three sessions must be paid one week in advance unless otherwise agreed.
After the initial period, payment may be made up to the day of each session.
Payments more than 14 days overdue may incur a £5 late fee.
Services may be paused until payments are cleared.
5.3 Refunds
Refunds are only issued if:
The befriender cancels a session
A payment was made in error
A service could not be delivered as agreed
Refunds are not issued for missed sessions or late cancellations.
5.4 Annual Leave
Befriender can take up to 8 weeks unpaid leave each year.
Client must give a minimum of two weeks before going on holiday to ensure payments are paused for holiday duration.
6. Cancellation Policy
Minimum 24 hours’ notice is required for cancellations.
Less than 24 hours’ notice or no-shows will result in the full session fee being charged.
If the befriender cancels, no fee will be charged.
7. Client Responsibilities
Clients agree to:
Treat the befriender with respect and courtesy
Provide accurate information relevant to their wellbeing and safety
Ensure a safe environment for sessions
Communicate changes in circumstances that may affect service delivery
8 Safeguarding and Confidentiality
8.1 Confidentiality
All personal information is kept confidential unless:
The client gives permission to share information, or
There is a safeguarding concern requiring disclosure
8.2 Safeguarding
Life and Little Moments follows safeguarding procedures to protect clients and staff. Concerns may be shared with relevant agencies if necessary. Clients have the right to view PVG memberships.
9. Ending the Agreement
Either party may end the agreement with one week’s notice out with the required initial 6 week block. Outstanding payments must be settled before the contract ends.
10.Liability
Life and Little Moments is not liable for:
Loss or damage to personal property during sessions
Injuries resulting from activities the client chooses to participate in
Circumstances beyond reasonable control (weather, emergencies, etc.)
11. Website Use
By using the Life and Little Moments website, you agree not to:
Copy or reproduce content without permission
Use the website for unlawful purposes
Attempt to breach security or misuse digital content
12Changes to Terms
Life and Little Moments may update these Terms and Conditions at any time. Clients will be notified of significant changes.
13. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact: Life and Little Moments Befriending Email: __ Phone: 07440337014 Email: info@lifeandlittlemoments.co.uk
These Terms and Conditions are designed to protect both the client and the service provider, ensuring clarity, safety, and professionalism throughout the befriending relationship.